PissPoor DisAdvantage Woes

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Paul Watson - 26 May 2004 09:48 GMT

Anybody else experiencing problems with PA, the site appears to have
been migrated from lotus.com to ibm.com and is 'experiencing technical'
problems. It appears to have been down since Saturday. As this is
the only download site for Informix that we have access to it's
just a wee bit of a problem !!!

The 'Help Desk' is worse than Microsoft, 30 minutes into the call I
was told the site isn't working - that was my opening statement to
them.

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Paul Watson #
Oninit Ltd # Growing old is mandatory
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Captain Pedantic - 26 May 2004 10:45 GMT

> Anybody else experiencing problems with PA, the site appears to have
> been migrated from lotus.com to ibm.com and is 'experiencing technical'
> problems. It appears to have been down since Saturday. As this is
> the only download site for Informix that we have access to it's
> just a wee bit of a problem !!!

The site is indeed "experiencing technical difficulties": I too cannot get
to my Customer Site.
I haven't tried to complain though, since ("for your convenience", no doubt)
PA EMEA can only be contacted by email so far as I am aware.
By the time they get around to reading my mail it will be morning EST, and
Americans will be affected, so it will soon be fixed then :-)

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Neil Truby - 26 May 2004 15:55 GMT

> > Anybody else experiencing problems with PA, the site appears to have
> > been migrated from lotus.com to ibm.com and is 'experiencing technical'
[quoted text clipped - 8 lines]
> By the time they get around to reading my mail it will be morning EST, and
> Americans will be affected, so it will soon be fixed then :-)

It's not back up yet.
And therefore I have been able to look up the IBM Customer Number/contract
number of a customer for whom we want to place a call.
And therefore IBM UK Tech Support has refused to log a call for this user

:-(

Ho hum ...

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Neil Truby - 26 May 2004 16:25 GMT

> > > Anybody else experiencing problems with PA, the site appears to have
> > > been migrated from lotus.com to ibm.com and is 'experiencing technical'
[quoted text clipped - 13 lines]
> And therefore I have been able to look up the IBM Customer Number/contract
> number

"unable", obviously.
Anyway, the PA site is back up now, and our customer's call is logged.
And at least "procedure" has been followed.

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scottishpoet - 27 May 2004 21:46 GMT

I believe the PA team in EMEA has introduced telephone support in a
number of European languages. Not sure if this was ever announced.

Look under the "forgotten my password"

I had a look and found :

eCustomer care EMEA
Varies by Country

Via e-mail: palogin@ie.ibm.com

Via phone:

UK - 0044-0800 169 1458

Germany - 0049 018 0542 6452

France - 0033 0810 260 810

Italy - 00 39 800 000 222

Sweden - 0046 020 340005

Denmark - 00 45 00800 75898783

Norway - 00 47 00800 75898790

Finland - 00 358 0800 117 330

Spain - 901 120 131

Portugal:

Lisbon: 351 21 8927000

Porto: 351 22 2071000

Other countries - 0044-1475897291

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