[Info-ingres] SV: [Info-ingres] raising a new issue on the web site

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Kim Ginnerup - 23 Nov 2006 14:46 GMT

I saw that last week.
I phoned Ingres to get my issue created.
I created one a couple a days ago.
Haven't tried today.

Kim

-----Oprindelig meddelelse-----
Fra: info-ingres-admin@cariboulake.com [mailto:info-ingres-admin@cariboulake.com] På vegne af martin.bowes@ctsu.ox.ac.uk
Sendt: 23. november 2006 14:29
Til: info-ingres@cariboulake.com
Emne: [Info-ingres] raising a new issue on the web site

Hi Dudes,

Has anyone managed to raise a new issue on the tech support site
recently - like today?

I've just tried and I keep getting a 'One of more properties requires a
value' message. I note that the patch level stuff ahs been removed from
the window, I'm wondering if the validation has been altered to match.

Martin Bowes
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John Dennis - 24 Nov 2006 00:52 GMT

This is a bug in CA's ServiceDesk product. You need to enter "Ingres"
as a category (or OpenRoad) and then tab out of that field. It will
then open up the properties fields so you can enter version, component
and patch number.

John Dennis

> I saw that last week.
> I phoned Ingres to get my issue created.
[quoted text clipped - 19 lines]
>
> Martin Bowes

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Jean-Pierre Zuate - 24 Nov 2006 07:00 GMT

There are bugs in CA products ? I can't believe it :-)

23 Nov 2006 16:52:35 -0800, John Dennis <denjo02@hotmail.com>:

> This is a bug in CA's ServiceDesk product. You need to enter "Ingres"
> as a category (or OpenRoad) and then tab out of that field. It will
[quoted text clipped - 32 lines]
> Info-ingres@cariboulake.com
> http://mailman.cariboulake.com/mailman/listinfo.py/info-ingres

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Jean-Pierre Zuate
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