> Thanks Ian. Unfortunately the developer error is deeply buried
> because the code is generated "on the fly" by Unicenter.
> [SNIP]
>>
[quoted text clipped - 8 lines]
> http://supportconnectw.ca.com/public/uniservplus/infodocs/uni_thdparprod
> ann.asp
Yes, I've been aware of that for over a year. I laughed.
However it is a big customer with a big problem and I am sure a
sufficient amount of hissing and yelling will eventually get CA to
request a fix. (It's a 2.6 system.)
> Kind of makes it interesting to see what database Ingres Corp. will be
> using to handle our support calls!
> http://servicedesk.ingres.com/CAisd/pdmweb.ingres
I doubt that replacing ServiceDesk would be much of a job compared with
some of the other work that has already been done (and is still being
done).
Roy

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David Richard - 08 Jul 2008 11:48 GMT
[SNIP]
> I doubt that replacing ServiceDesk would be much of a job
> compared with some of the other work that has already been
> done (and is still being done).
[/SNIP]
Roy,
Well, when they do, I'd like to see what Ingres Corp. use and what their
migration path was like.
If there is such a thing as an Open Source ServiceDesk clone then I'd
like to hear about it!
Richard
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Roy Hann - 08 Jul 2008 12:12 GMT
> [SNIP]
>> I doubt that replacing ServiceDesk would be much of a job
[quoted text clipped - 9 lines]
> If there is such a thing as an Open Source ServiceDesk clone then I'd
> like to hear about it!
Somewhere I've got a note of a company with something that might be
suitable. I tried to get them to exhibit at the 2007 IUA conference
because they claimed their product would run on Ingres. I'll try to
dig out the details.
Roy

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Roy Hann - 08 Jul 2008 12:16 GMT
> Somewhere I've got a note of a company with something that might be
> suitable. I tried to get them to exhibit at the 2007 IUA conference
> because they claimed their product would run on Ingres. I'll try to
> dig out the details.
Here it is: http://www.livetime.com
They've got a UK office.

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Ian Kirkham - 08 Jul 2008 12:38 GMT
May be something for the next OpenRoad sprint? :-)
Ok - marathon maybe...
-----Original Message-----
From: info-ingres-bounces@kettleriverconsulting.com
[mailto:info-ingres-bounces@kettleriverconsulting.com] On Behalf Of Roy
Hann
Sent: 08 July 2008 11:38
To: info-ingres@kettleriverconsulting.com
Subject: Re: [Info-Ingres] LIKE with oversize pattern forces table scan?
David Richard wrote:
> [SNIP]
>>
[quoted text clipped - 6 lines]
> Don't hold your breath about this bug being fixed anytime soon.
> CA announced last January that they are dropping Ingres with Unicenter:-
http://supportconnectw.ca.com/public/uniservplus/infodocs/uni_thdparprod
> ann.asp
Yes, I've been aware of that for over a year. I laughed.
However it is a big customer with a big problem and I am sure a
sufficient amount of hissing and yelling will eventually get CA to
request a fix. (It's a 2.6 system.)
> Kind of makes it interesting to see what database Ingres Corp. will be
> using to handle our support calls!
> http://servicedesk.ingres.com/CAisd/pdmweb.ingres
I doubt that replacing ServiceDesk would be much of a job compared with
some of the other work that has already been done (and is still being
done).
Roy

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UK Ingres User Association Conference 2009 will be on Tuesday June 9,
2009
Go to http://www.iua.org.uk/join to get on the mailing list.
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